ESA contact number – 0870 186 5232

The ESA contact phone number is often very busy and you will almost certainly have to wait in a queue to have your call answered. It may be worth thinking about calling the ESA contact phone number at the extreme ends of the day - early in the morning or just before closing when the telephone queue is likely to be less. Call ESA to discuss your questions at these times may be beneficial.

Phone our ESA contact number now.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.

DWP DEPARTMENTPHONE NUMBER
Employment and Support Allowance0345 608 8545
ESA Claims Number0345 608 8545
ESA Appeals Number0345 608 8545
ESA complaints number0345 608 8545
ESA Benefits hotline0345 608 8545
ESA Wales Number0345 608 8545
Jobcentre ESA Number0345 608 8545

The Employment and Support Allowance which is also known as ESA, is a UK monetary welfare benefit that is usually paid to those individuals who are finding it difficult to secure a position in permanent employment either because they are suffering from a chronic illness or a disability. The benefit is designed to help get people back to employment despite their illness or disability. Many queries arise with the Employment Support Allowance and on occasion, it may be necessary to discuss a query or a concern with an advisor. The ESA is administered by the UK Department of Work and Pensions (DWP), which is part of the UK government. It is therefore often known as the DWP ESA. The Department of Work and Pension runs an ESA contact number which is 0345 608 8545. If you wish to speak welsh during the call you will need to use the ESA contact number 0345 600 3018. The helpline is open between Monday and Friday, 9am to 5pm. The ESA phone number uses the new 0345 number which is a national rate number. Many mobile phone providers will include the ESA phone number in your monthly quota of minutes. This is beneficial when you need to use the ESA number.

Who can claim Employment and Support Allowance?

The benefit first became available in the UK in 2008 and replaced several older benefits including incapacity benefit and income support. In order to claim the DWP ESA, the individual needs to undergo a work capability assessment to establish eligibility. There has been much criticism of the way that these assessments have been carried out. In order to claim the benefit, the individual must be over the age of sixteen, have not reached state pension age, be a resident in the UK, and have a fit-note. Individuals would not receive the benefit if they are entitled to receive Statutory Sick Pay. Much more advise is available both on and offline regarding eligibility for the benefit. You can visit the UK government pages at https://www.gov.uk/employment-support-allowance/overview. You can also get further advice from your local Citizens Advice Bureau. Citizens Advice also run a useful helpline which you can contact on 03454 04 05 06. The helpline is open between Monday and Friday, 9am to 5pm and calls are also charged at the national rate. This can be a useful alternative to the usual ESA telephone number. The ESA telephone number can often get busier. The ESA number can help you with a variety of queries, however.

Why you may need to call ESA / the Employment Support Allowance Helpline

There are several reasons why an individual may need to contact ESA that is run by the UK Department of Work and Pensions. Many of the reasons that you will need to contact ESA are of course, extremely important. It can be a very worrying and stressful time if a payment has not arrived in time or when someone is waiting to find out if their application for the benefit has been successful. The ESA support staff are able to answer many types of questions and are usually very helpful.

The main reasons that you would need to speak to ESA support staff include finding out if you are able to apply to claim the benefit, to discuss your existing benefit arrangements, asking about whether the amount of money you are currently receiving is correct, in order to make a complaint and to discuss the process of how to get back into employment. The helpline team are specifically trained to deal with all these issues and questions as well as many more. The helpline team very much appreciate that everyones circumstances are different. When you do decide to call the helpline it will be worthwhile having some recent correspondence with you as you will need to pass their security process before the helpline team are able to help you with your query.

Other Ways to Contact the ESA helpline

If you feel that you are not able to telephone the ESA helpline and wait in a telephone queue for whatever reason, you do have several other options available to you. You are able to write to the team with your question, query or complaint at Dorset House, 27-45 Stamford St, London, SE1 9NN. You can also email your query and await a response to contact-us@dwp.gsi.gov.uk. Another excellent way to communicate with the ESA customer service helpline team is through the use of social media. If you have a Twitter account, then log in the usual way and go to twitter.com/DWP. Here you will be able to submit your tweet and wait for one of the helpline team to get in touch by direct message. This is an excellent way to get the answer that you are looking for, particularly if your query does not require a telephone conversation.

Needing to contact the benefit customer service helpline team can often be for a highly emotive or stressful reason. However, with the variety of methods available to contact the team you should have an answer to your query quickly.

ESA Opening Hours

DayOpening Hours
Monday
8am - 8pm
Tuesday
8am - 8pm
Wednesday
8am - 8pm
Thursday
8am - 8pm
Friday
8am - 8pm
Saturday
8am - 8pm
Sunday
9am - 6pm