AirBNB is a holiday lettings website which is great for finding cheap and interesting accommodation in unfamiliar places, but sometimes for one reason or another you find yourself needing to get in touch with a representative from the company. Our guide will help you to get in contact with AirBNB by showing you the range of options available to you and which one is the best place to submit your enquiry.
Use our call connection number to be patched through to the AirBNB contact number, and speak to a member of their UK customer service team now.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call AirBNB directly, here are some of the departments you may wish to contact.
|AirBNB DEPARTMENT||PHONE NUMBER|
|AirBNB customer service||020 3318 1111|
|AirBNB complaints||020 3318 1111|
|AirBNB reviews||020 3318 1111|
|AirBNB emergency number||Click Here|
|AirBNB London||020 3318 1111|
|AirBNB accounts||020 3318 1111|
|AirBNB technical support||020 3318 1111|
|AirBNB cancellations||020 3318 1111|
|AirBNB Head Office||020 3318 1111|
|AirBNB corporate||020 3318 1111|
How To Contact AirBNB UK
It should be no surprise that, since AirBNB is a website, they provide a lot of ways to contact them online. You can contact AirBNB directly through their website, their Facebook page or their Twitter page. These are good methods for getting in touch if you have a short or simple query, but if your question is more complicated or your query requires some privacy, such as submitting a complaint, then we recommend getting in touch using the AirBNB phone number. Social media should only be used for queries related to AirBNB itself, such as their range of services or clarification on their policies.
AirBNB complaints are best discussed over the phone because it commands immediate attention from a customer support representative. This certainly applies if you have a matter of urgency to discuss, but even if your complaint is not particularly urgent you should avoid getting in touch using social media. It's much more impersonal and makes your complaint more likely to be passed around several customer support representatives, which dilutes responsibility. You might get passed around different departments on the phone depending on the complaint, but each person along the way is directly responsible to responding to you over the phone so you're guaranteed a resolution.
The AirBNB contact number in the UK is 020 3318 1111. This is not a free number, so be aware in case you are calling on a mobile number that you have sufficient funds or minutes on your contract should the call take some time to resolve. 020 is a London area code, so depending on where you live the call could be more or less costly for you. Unfortunately, AirBNB does not offer a freephone alternative in the UK.
Submitting Complaints to the AirBNB Helpline
Since AirBNB is largely a service used to connect people who need a room with people who have a room to let, most disputes are usually solved off site between the lodger and the host. Still, some disputes will require getting AirBNB involved as an arbitrator to resolve. For instance, there have been accusations that some AirBNB hosts in the past had been discriminating based on race. This is in direct violation of their hosting policy and caused AirBNB to create a program that attempts to track down such hosts and punish them. Racism and discrimination is completely against their non-discrimination policy, so should you experience racism from an AirBNB host, you should definitely contact AirBNB to complain.
This is an extreme example and thankfully it is not very likely to happen. AirBNB places a heavy emphasis on diversity as it was originally founded as a holiday lettings service to help travellers experience local cultures in a more personal way by staying with a local! Nevertheless there are plenty of other reasons that you may wish to submit a complaint, such as if the host attempted to charge you extra or above the agreed upon rate, or they did not actually allow you to stay at the time and place agreed upon. You can also get in touch if you feel that what the host offered was grossly misrepresented. For example, if the host promised luxury accommodation or homecooked meals and failed to deliver, then you should get in touch and submit a complaint if you feel you cannot resolve the issue with the host. You can also submit a complaint if you think the host has accused you of misbehaviour in some way, such as trying to charge you for damages that you feel were not caused by you. Since AirBNB is an intermediary rather than letting out any properties directly, their site relies upon reputation to build trust. You can prevent other travellers from going through what you did by alerting AirBNB to a bad host and do the community a favour.
Dealing with AirBNB customer service staff, and how to get the best from your phonecall to the AirBNB contact number
To be clear, there are some reasons that you should get in contact with AirBNB but you should primarily contact the police. If you believe your possessions were stolen, or the host was physically aggressive in any way, then you should contact the police first. These examples are extremely rare and incredibly unlikely to happen, but it should be noted that as a service provider, AirBNB can only issue punitive measures against the host and should not be relied upon to resolve more serious issues.
Once in contact with an AirBNB customer service representative your case should be handled quickly and efficiently. Since the AirBNB brand relies on people feeling safe and secure when using them to find overseas accommodation, in a large majority of cases AirBNB will side with you over the host provided your complaint is not completely unfounded. This means that you should not at all feel intimidated or reluctant to get in touch with the AirBNB helpline. No complaint is too small and if you feel like you did not receive what you paid for using AirBNB then you should definitely get in touch.
Speaking to the AirBNB customer care number team.
While there are many ways to get in contact with AirBNB, it's important to understand which method is most appropriate for your query. Fast, simple and impersonal questions can be submitted over social media, but for complaints and enquiries of a more personal nature you should get in touch using the AirBNB contact number. They do not list it openly on their website to guests, but it is the best way to get in contact when you want to guarantee that your complaint or enquiry will be dealt with immediately by a human being.
AirBNB Opening Hours
AirBNB head office postal address
100 New Bridge Street,