SSE contact number – 0870 186 5241

Scottish and Southern Electric, or SSE, is an energy company based in Scotland that operates throughout the United Kingdom and Ireland. One of the largest companies in the UK, it focuses on the generation and distribution of power and natural gas as well as provides telecommunications, transportation and distribution, and metering services. The company places high importance on customer service and customer satisfaction by ensuring their services and support are transparent, simple, helpful and excellent. SSE is also very accessible for all of it's customers and strives to be there for people when they are most needed. There are many ways to contact the company's customer services by the SSE contact number on the phone and through various online platforms.

Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call SSE directly, here are some of the departments you may wish to contact.

SSE Customer Services0800 980 8476
SSE Hydro0141 248 3000
Join SSE0345 026 2658
SSE Arena028 9076 6000
SSE Energy Meter0345 026 7039
SSE retentions0800 980 8476
SSE freephone number0800 980 8476
SSE emergency numbersClick here

SSE account number0345 026 2658
SSE business0800 389 4466
SSE sheild0345 076 7646
SSE Broadband0345 071 9498
SSE Boiler Breakdown0345 076 7646
SSE MPANClick here
SSE Warm Home Discount0800 622 838

Calling SSE customer services

There are multiple ways of reaching SSE offline for whatever issues may arise with their services. If customers have signed up for SSE's Priority Services Register, they will have access to a call centre for free to enquire about any issues and ask any questions they may have. This option is also available for those who haven't registered for this service. The company's call centre is called Careline and the phone number is: 0800-622-838. There is also an option for texting their Textline at 0800-622-839 if customers desire to send typed messages. SSE even has a mailing address open to sending written enquiries that receive replies within five working days after the letter arrives at the following postal address:

Customer Service,SSE, Grampian House, 200 Dunkeld Road, Perth, PH1 3GH

How else can I get in touch with the SSE contact number team?​

Emailing SSE customer service is also an option by sending enquiries to and using online forms on their website that receive replies within two working days. The website can be found at and has a lot of helpful pages and links. SSE is also very accommodating for people who use British Sign Language (BSL) as they have their SignVideo service to discuss accounts and issues securely. This company also has help for customers who want to contact them through social media. SSE's customer service Twitter account is @YourSSE and can be found at The employees who run this account reply to customer tweets no matter their subject matter and send out tweets with important information about their services. SSE also has a Facebook page for those with an account at with similar posts and about as much replies to customer enquiries. Both social media platforms have many followers and are very active.

Why Contact SSE Customer Services?

There are numerous reasons as to why a customer would want to use the SSE contact number to call the Careline or fill out online forms. It depends primarily on what types of services customers have with SSE or what new customers are looking to receive. These categories include: gas and electric; phone and broadband; home services; moving home; accessibility; and water. Each of these categories of services have their own further categories for enquiries or complaints, found in more detail below.

Other SSE customer care departments​

Gas and electric services are one of SSE's biggest departments and make up for many of their enquiries. There is an enquiry line for gas and electricity, which can be reached at 0345-026-2658. Other reasons why people may call about gas and electric services could be related to emergencies, power cuts, complaints about the service, providing meter readings, help with Smart Meter, questions about bill payments, questions about tariffs, advice on saving energy and being more efficient, and switching to SSE services. Customers may also call for help regarding Green Deal, which is a strategy organized by the government to help people make changes and improvements to their homes to make them more energy efficient. Some of these specific issues have their own contact numbers but most can be reached from the main SSE contact number.

Phone and broadband is another popular service by SSE. The general inquiry line for this service is: 0345-071-9886. People can contact SSE's phone and broadband line to switch to SSE's phone and broadband provider services, to lodge complaints and to determine which plans are best for them.

Tips for contacting the SSE phone number​

Home services can be reached at 033-3006-7036 for general enquiries and questions about gas installation, boilers, controls and central heating systems. People who are changing their place of residence may also need to contact SSE if they are current customers or if they want to begin to be one. If someone is changing homes and wants to become customers, they will need to contact the company about setting up gas and electricity or phone and broadband services. The same goes for those ending their services. SSE also has a moving branch of their company to help people change homes. SSE's Homemoves team can be reached on 0345-071-7991.

Two more reasons why people would need to contact SSE are in regards to their accessibility measures and water. Accessibility is an important part of SSE's customer services focus. For general enquiries about SSE's accessibility services, customers can call 0345-071-9657. Customers using the SignVideo service may also need help setting the program up or may be wondering how to use it. Customers may also have general enquiries about water, which can be answered by calling 0345-078-3200. There may be other reasons why someone would need to contact SSE, but these are the main and most popular reasons.

Phone SSE and get the customer service support you need​

As is evident, SSE goes to many lengths to ensure they are accessible for all customers no matter what their complaint, enquiry or issue. Whether customer's use the SSE contact number, texting line or online platforms, they will reach SSE. Customer satisfaction and problem resolution is SSE's primary concern for their customer services department. Recently, they have shared promotions indicating their employees in the customer services department receive special training to help customers with mental ill health and dementia to ensure everyone gets the help they need. For any enquiry, complaint or issue discussed above, contact SSE.

SSE Opening Hours

DayOpening Hours
24 Hours
24 Hours
24 Hours
24 Hours
24 Hours
24 Hours
24 Hours

SSE Head Office contact address

Scottish and Southern Electric
Inveralmond House
200 Dunkeld Road

SSE official website

SSE customer services email address

SSE website contact form

SSE on Twitter